User Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you create an account, play games or use services with Vegas Lounge. We respect your privacy and describe below the types of information we collect, why we use it and how you can manage your data. We use first-person plural language throughout to describe our practices.

Types of data collected

Personal data

We collect information you provide when registering or verifying your account, including full name, date of birth, address, email, phone number and identity documents where required for verification. We may also record contact history with our support team and any documents submitted for age or identity checks.

Technical data

We collect device and connection information to operate and secure our service. This may include IP address, device type, browser and operating system, location data (where permitted), cookies and other identifiers used to personalise and protect your account.

Transactional data

We keep records of deposits, withdrawals, bets, game activity and payment method details necessary to process transactions. Payment details are handled in accordance with payment provider procedures and may be masked when stored by us.

Use of information

We use the information we collect to - create and manage your account, perform identity checks and comply with legal obligations; - process deposits, withdrawals and other transactions; - detect and prevent fraud and suspicious activity; - provide customer support and respond to enquiries; - improve site functionality and personalise your experience; and - communicate about important service updates and security notices.

Data protection practices

We maintain access controls, monitoring and technical safeguards to protect personal information. Data is stored in secure systems and access is limited to authorised staff and service providers who need information to perform their roles. While we make reasonable efforts to protect data, no system is completely secure and we encourage strong account passwords and safe device practices.

Cookies and tracking technologies

We use cookies, web beacons and similar technologies to remember preferences, support account sessions, analyse usage and deliver functional features. You can manage or disable cookies through your browser settings, though some site features may not work correctly if cookies are blocked. Third-party analytics and advertising providers may also place cookies in accordance with their policies.

User rights

You have rights to access, correct or request deletion of your personal data where applicable under local law. To exercise these rights, contact our privacy team and we will verify your identity before making changes. In some cases we may retain information as required for fraud prevention, dispute resolution or legal compliance.

Access, correction and deletion

To request access, correction or deletion, please contact [email protected]. We will respond and explain any information we hold and the steps required. Requests may be limited by our need to retain records for compliance or security purposes.

Information sharing and third parties

We may share information with service providers who support payments, identity verification, customer support, analytics and fraud prevention. We require these providers to protect your information. We may also disclose data where required by law or to protect legal rights. Where possible, data is shared only on a need-to-know basis.

Privacy policy updates

We may update this policy from time to time. Significant changes will be posted on our site and, where appropriate, communicated to account holders. For privacy questions about VegasLounge, please contact [email protected].